. Purpose of This Policy
The primary objectives of this Policy are to:
- Establish clear guidelines for returns, exchanges, and refunds.
- Protect customer rights while preventing misuse of our system.
- Explain the procedures and timelines for claims.
- Maintain transparency between RoyalBaskeet and its valued customers.
2. Eligibility for Returns
Customers may request a return under the following circumstances:
- Damaged Products – If the product is received broken, defective, or in unusable condition.
- Incorrect Products – If the item delivered does not match your order.
- Quality Issues – If the product fails to meet advertised specifications or quality standards.
- Size/Fit Issues – For clothing, footwear, or fashion accessories, if the size or fit is unsuitable.
Conditions for Return:
- Return request must be initiated within 7–14 days of delivery (unless otherwise stated on the product page).
- Product must be unused, unwashed, and in its original packaging with all tags and labels intact.
- Proof of purchase (invoice/order confirmation) must be provided.
3. Non-Returnable Products
Certain items cannot be returned or refunded due to hygiene, safety, or custom manufacturing reasons:
- Perishable goods (groceries, food items, flowers, etc.).
- Personal care, cosmetics, and intimate wear.
- Customized or personalized products.
- Digital products, e-gift cards, and downloadable content.
- Clearance, final-sale, or non-returnable items explicitly marked at purchase.
4. How to Initiate a Return
To request a return, customers must:
- Log into their RoyalBaskeet account.
- Visit the “Orders” section and select the relevant product.
- Click “Return/Refund Request” and provide details of the issue.
- Upload photographic or video evidence (if the product is damaged/incorrect).
- Securely repackage the item for pickup or drop-off.
Our customer support team will review your request within 48–72 hours and guide you through the next steps.
5. Inspection and Verification
Once the product is received:
- Our quality assurance team will inspect the item.
- Approval or rejection will depend on whether the product meets return criteria.
- Customers will be notified of the decision via email or account dashboard within 5–7 business days of receiving the return.
6. Refund Process
If the return is approved, refunds will be processed in one of the following ways:
- Original Payment Method: Refund credited back to the payment source used during purchase (card, UPI, wallet, etc.).
- Store Credit: Refund issued as RoyalBaskeet credits for faster repurchases.
- Partial Refunds: In cases where only some items from an order qualify for a refund.
Refund Timelines:
- Refunds are typically processed within 7–14 business days of return approval.
- Actual credit time may vary based on banks, payment gateways, or service providers.
7. Exchange Policy
- Customers may request exchanges for products of different sizes, colors, or variants.
- Exchange requests follow the same return procedure.
- If the requested product is unavailable, a refund will be processed instead.
- Exchanges are usually completed within 7–10 business days of receiving the returned product.
8. Damaged, Defective, or Incorrect Products
If you receive a faulty, damaged, or incorrect item:
- Report the issue within 48 hours of delivery.
- Provide clear photos or videos of the issue.
- RoyalBaskeet will cover all shipping costs for returns in such cases.
- A replacement or full refund will be issued upon verification.
9. Shipping Costs for Returns
- Defective/Incorrect Items: RoyalBaskeet bears all return shipping expenses.
- Customer Preference Returns (wrong size ordered, change of mind, etc.): Customers are responsible for return shipping costs unless otherwise stated.
- In prepaid orders, applicable return shipping charges may be deducted from the refund.
10. Late or Missing Refunds
If you have not received your refund after the stated timeline:
- Recheck your bank or wallet account.
- Contact your bank/payment provider to verify if processing is pending.
- If the issue persists, contact RoyalBaskeet support at [Insert Email].